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3 Days




In this course, students will learn how to support the installation tasks associated with Windows 10. Students will develop skills that include learning how to install and customize Windows 10 operating systems. Students will also learn about the new Windows servicing model and methods for keeping Windows up to date. The course will conclude with common post-installation tasks.

Audience profile

Candidates for this exam are IT Professionals who perform installation, configuration, general local management, and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.


Module 1 : Installing Windows

Module 2 : Updating Windows

Module 3 : Post Installation Configuration and Personalization


3 Days




Candidates for this exam are Administrators who deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Candidates manage identity, access, policies, updates, and apps.

As an Administrator, candidates typically collaborate with the Microsoft 365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization.

Candidates must be familiar with Microsoft 365 workloads and must be proficient and experienced in deploying, configuring, and maintaining Windows 10 and non-Windows devices and technologies.


Module 1 : Deploy Windows 10

Module 2 : Perform Post Installation Configuration

Module 3 : Manage Local Users, Local Groups and Device

Module 4 : Configure Data Access and Protection

Module 5 : Configure Devices by Using Local Policies

Module 6 : Manage Windows Security

Module 7 : Configure Networking

Module 8 : Configure Remote Connectivity

Module 9 : Configure System & Data Recovery

Module 10 : Manage Updates

Modules 11 : Monitor and Manage Windows

Module 12 : Plan and Implement Windows 10 by Using Dynamic Development

Module 13 : Plan and Implement Windows 10 by Using Windows Autopilot

Module 14 : Upgrade Devices to Windows 10

Module 15 : Manage Updates

Module 16 : Manage Device Authentication

Module 17 : Plan and Implement Co-Management

Module 18 : Implement Conditional Access and Compliance Policies for Devices

Module 19 : Configure Device Profiles

Module 20 : Manage User Profiles

Module 21 : Manage Windows Defender

Module 22 : Manage Intune Device Enrollment and Inventory

Module 23 : Monitor Devices

Module 24 : Deploy and Update Applications

Module 25 : Implement Mobile Application Management (MAM)

SUPPORTing & troubleshooting windows 11



Learn to troubleshoot and repair Windows 11 problems like the pros.

In these 2 days highly-intensive hands-on training, Windows 11 Troubleshooting, you’ll learn how to diagnose and troubleshoot any type of problem on Windows 11 PCs. You’ll learn how to support local and hybrid workers anywhere in the world, on both PCs from your organization or the user’s own device.

First, you’ll explore the different tools and utilities used in diagnosing and repairing problems.

Next, you’ll discover how to troubleshoot problems across all aspects of Windows 11, from updates, to networking, to drivers and app compatibility, to startup and file access.

Finally, you’ll learn how to navigate the advanced issues you’ll face in the Windows Registry and file system, and be able to manually remove a malware or ransomware attack.

When you’re finished with this course, you’ll have the skills and knowledge of Windows 11 troubleshooting needed to support both your organization and its workers effectively, efficiently, and professionally.

Module 1 : Introducing Troubleshooting in Windows 11

Module 2 : Events and Reliability Troubleshooting

Module 3 : Integrity and Updating Troubleshooting

Module 4 : Apps and Software Troubleshooting

Module 5 : Networking and Internet Troubleshooting

Module 6 : Hardware and Peripherals Troubleshooting

Module 7 : Services and Drivers Troubleshooting

Module 8 : Accounts and Documents Troubleshooting

Module 9 : Security and Encryption Troubleshooting

Module 10 : Registry and Windows Structure Troubleshooting

Module 11 : Startup and Repair Troubleshooting

Module 12 : Virus and Malware Troubleshooting

Module 13 : Remote Support and Hybrid Working Troubleshooting

Module 14 : Difficult Problems and Further Support

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